Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of our website and legal services provided by Crystal Returns, a law firm regulated by the Solicitors Regulation Authority (SRA).

2. About Crystal Returns

Firm Name: Crystal Returns
Address: 27 Dial Hill Rd, Clevedon BS21 7HL, United Kingdom
Phone: +447780410583
Email: [email protected]
Regulation: Authorized and regulated by the Solicitors Regulation Authority (SRA)

3. Services We Provide

3.1 Legal Services

We provide professional legal services in UK immigration law, including:

• Visa applications and appeals
• Settlement and citizenship applications
• Business immigration services
• Legal representation and advice

3.2 Website Services

• Information about UK immigration law
• Online enquiry forms and booking systems
• Educational resources and blog content
• Client portal access (where applicable)

4. Client Relationship

4.1 Formation of Client Relationship

A solicitor-client relationship is formed only when:

• We agree in writing to represent you
• You sign our client care letter or retainer agreement
• Payment arrangements are confirmed
• We begin substantive work on your case

4.2 Initial Consultations

Initial consultations and website enquiries do not create a solicitor-client relationship until formal retainer is established.

5. Professional Obligations

As SRA-regulated solicitors, we are bound by:

• SRA Standards and Regulations: Professional conduct rules
• Duty of Confidentiality: Protecting client information
• Professional Indemnity Insurance: Minimum £6 million coverage
• Client Money Protection: SRA-approved compensation arrangements

6. Fees and Payment

6.1 Fee Structure

• Consultation Fees: As quoted at time of booking
• Fixed Fees: For standard services where offered
• Hourly Rates: For complex matters as agreed
• Disbursements: Third-party costs (Home Office fees, etc.)

6.2 Payment Terms

• Fees are payable in advance unless otherwise agreed
• Payment terms are specified in individual client agreements
• Late payment may result in suspension of services
• All costs include VAT where applicable

7. Client Responsibilities

Clients must:

• Provide Accurate Information: Complete and truthful disclosure
• Timely Communication: Respond promptly to requests
• Document Provision: Supply required documents promptly
• Payment Obligations: Pay fees and disbursements as agreed
• Follow Advice: Consider and act on legal advice provided

8. Limitations of Service

8.1 Scope of Services

• Services are limited to UK immigration law
• We do not provide advice on other areas of law
• Website content is for information only
• Generic advice cannot replace individual legal advice

8.2 No Guarantee of Success

We cannot guarantee successful outcomes in immigration matters as decisions rest with the Home Office and immigration tribunals.

9. Website Terms

9.1 Website Use

• Content is for informational purposes only
• Information may become outdated due to law changes
• Website use does not create solicitor-client relationship
• We reserve the right to modify website content

9.2 Intellectual Property

• Website content is protected by copyright
• You may not reproduce content without permission
• Crystal Returns logo and branding are trademarks
• Third-party content is owned by respective owners

10. Data Protection and Confidentiality

We are committed to protecting your data and maintaining confidentiality. See our Privacy Policy for detailed information.

11. Limitations of Liability

11.1 Professional Indemnity

Our liability for professional services is covered by professional indemnity insurance as required by the SRA.

11.2 Website Liability

• Website information is provided "as is"
• We exclude liability for reliance on website content
• Technical issues may occasionally affect website availability
• External links are not under our control

12. Complaints Procedure

12.1 Internal Complaints

If you are dissatisfied with our services:

1. Contact us directly to discuss your concerns
2. We will investigate and respond within reasonable time
3. We aim to resolve complaints promptly and fairly

12.2 External Complaints

If you remain dissatisfied, you may contact:

• Legal Ombudsman: For service complaints
• Solicitors Regulation Authority: For professional conduct issues

13. Termination

13.1 Client Termination

You may terminate our services at any time by giving written notice. Fees for work completed remain payable.

13.2 Firm Termination

We may terminate representation in certain circumstances:

• Non-payment of fees
• Failure to provide instructions or information
• Professional conduct reasons
• Conflict of interest

14. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters or emergencies
• Government actions or law changes
• Technology failures or cyber attacks
• Strike action or civil unrest

15. Governing Law

These terms are governed by English law, and any disputes will be subject to the jurisdiction of the English courts.

16. Changes to Terms

We may update these terms periodically. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of revised terms.

17. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Third Party Rights

These terms are for the benefit of Crystal Returns and its clients only. No third party has rights under these terms.

19. Contact Information

20. Professional Standards

We are committed to maintaining the highest professional standards in accordance with:

• SRA Principles of professional conduct
• SRA Code of Conduct for Solicitors
• SRA Accounts Rules
• Money Laundering Regulations